Frequently Asked Questions
Answers to the most common questions about RINOS Bikes.
Shipping cost is calculated at checkout based on your delivery address — it is not included in the product price. Import duties and taxes are already included in the price you see, so there are no additional customs fees to pay on delivery. Contact us if you need a delivery-time estimate for your location.
Yes, you have a statutory 14-day right of withdrawal. Items must be unused and in original packaging. Return shipping is at the customer's expense — we do not provide a return label. Defect on arrival: report with photos and videos within 48 hours for a free replacement or refund.
We accept credit cards (Visa, Mastercard), PayPal, Klarna, bank transfer and additional local payment methods depending on country.
Yes, we offer professional assembly for all bikes. Your bike is delivered fully assembled and adjusted.
After placing your order you receive a confirmation email with a tracking link. You can also see the status in your customer account.
All our bikes and accessories come with a manufacturer warranty. The exact warranty period varies by product and manufacturer.
Still have questions?
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